Who are we

Welcome to Dowe Twins Store, your number one source for all things . We’re dedicated to providing you the very best of online marketplace from United States of America to all Countries.
We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

Security We Apply

Dowe Twins Store is committed to protecting your personal information and will take the relevant measures to safeguard your personal information in accordance with the Personal Data Protection Act 2010 and Personal Data Protection Regulations 2013 including their revisions. This Privacy Policy (“Policy”) sets out how we use and protect the information you give us

This Privacy Policy supplements our Terms & Conditions of Use and explains how we handle the information collected and received when you visit our website store.therealdowetwins.com, It also governs the collection, use and disclosure of your information.

Collection of Personal Information

We may collect information that personally identifies you if you choose to submit your personal information for the various purposes made available on our Site for example, when you visit or browse our website, register or subscribe to be our Users, used our Products and/or Services, participate in any of our surveys, promotions or marketing campaigns etc.
The personal information that we may collect may include (but not limited to) the following:
Account information such as username, email address, name, gender, date of birth, profile photo, mobile number.
Your mobile phone location and/or any location information such as last known location, meet-up location.
Data when you visit or use our Sites (for example the pages you access and the used our Products and/or Services). details of transactions you carry out through our Platform and of the fulfilment of your orders;

How We Will Use Your Information

We may use Information held about you in the following ways:

To improve our Services and to deliver a better and more personalised service to you;

To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;

To notify you about changes to our Services;

For any other reason which we deem necessary to enhance your experience of the Platform

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

To provide you with location-based services, such as advertising, search results and other personalised content;

To carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;

Disclosure of Your Personal Information

Dowe Twins Store may disclose your personal information such as Name, Addresses to the third parties for the purposes of delivery of our product and services.

Access and Update of Your Personal Information

If you would like to access, update, correct or delete your personal information, you may contact our Data Privacy Officer at store@therealdowetwins.com and provide your name, account information, contact information and provide brief details of your request. We will use reasonable efforts to comply with your request to access and update it

Return Policy                                                                   

Dowe Twins Store does not return product expect:

Reason description defective is damaged upon delivery or not according to manufacturer’s specification Wrong you received an item different from what you ordered, and the item must  be in the original packaging with seal intact.

We do not accept returns if size does not fit, or if a client dislikes the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order.

Return Instructions 

For a REFUND please email our customer service team your order number and the request for a refund on returns@therealdowetwins.com
Pack the goods carefully using the original packaging. Please include the invoice in the parcel. Once ready, please notify our customer service team on a suitable collection date and time.
Our Customer service team will arrange directly the collection of your package and the courier will be in touch accordingly. Returns will be accepted according to our conditions of Sale.
For further assistance please email us on returns@therealdowetwins.com.

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately at store@therealdowetwins.com Items should be returned in their original packaging to ensure they are adequately protected in transit within 7days.

Order Inquiries

Contact us if you have a question about any aspect of your order or our website, our customer service representatives are available to help you via email or live chat during our working hours.

Shipping Policy

Prices listed on our website are exclusive to on-line purchases only. All orders must be paid for in advance by Direct Bank Deposit and Credit Card. Visa, Mastercard and Discover via Paypal, Stripe or Zelle are accepted.

Shipping Charges are determined by the weight and size of your items, number of packages, and your delivery zip code. The final charge for shipping will appear at the end of your transaction (Checkout). For a shipping estimate, please add the desired product to your cart.

We will email you both when we receive your order and when it is shipped. If you do not receive an email then your order did not get to us.

We download orders during our regular business hours (M-F 6:30 am-4pm,). Majority of the items displayed on this site will ship within the estimated time .  Customers will be notified if products are back ordered or shipping will be delayed. All items will ship from Vendors and Dowe Twins Store.